If your payment attempt failed, don’t worry—this can happen for several reasons, and we’re here to help you resolve it!
Common Reasons for Payment Failure:
- Insufficient Funds – Ensure your payment method has enough balance.
- Bank Security Blocks – Some banks decline international or high-value transactions as a precaution.
- Card Expiration or Incorrect Details – Double-check your card number, expiration date, and CVV code.
- Payment Processor Issues – Temporary issues with Kickstarter, Gamefound, or your bank could cause failures.
What to Do Next:
Retry the Payment
- On Kickstarter or Gamefound, go to your pledge details and attempt the payment again.
Check with Your Bank
- If your payment keeps failing, contact your bank and ask if they’re blocking the transaction.
- You may need to authorize the payment for it to go through.
Try a Different Payment Method
- If your current payment method isn’t working, consider using a different credit/debit card or PayPal (if available).
Contact Our Support Team
- If you still have trouble, email us at support@itustudio.comwith:
- Your pledge ID
- A brief description of the issue
- Any error messages you received
- If you still have trouble, email us at support@itustudio.comwith:
We’ll do our best to help you resolve the issue and ensure your pledge is processed successfully!
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