I was double-charged

We understand how frustrating it can be to see multiple charges for your pledge or order. Don’t worry—we’re here to help!

Possible Reasons for a Duplicate Charge:

1. Authorization Hold – Some banks temporarily hold funds when a payment is attempted, but these should automatically disappear within a few business days.
2. Multiple Pledge Attempts – If you modified your pledge or accidentally backed the project twice, you may have been charged for each attempt.
3. Payment Processing Error – In rare cases, a system glitch can result in duplicate charges.

What to Do Next:

1. Check Your Bank Statement

   • Confirm whether both charges are fully processed or if one is still pending.
   • If you only see one completed charge, the second charge should disappear soon.

2. Check Your Kickstarter or Gamefound Account

   • Visit your pledge history to see if multiple pledges were created.
   • If so, you may need to cancel one of them to prevent additional charges.

3. Contact Your Bank

   • If both charges are fully processed, check with your bank to confirm whether one can be reversed automatically.

4. Contact Our Support Team

   • If the duplicate charge is confirmed and hasn’t been refunded automatically, email us at support@itustudio.comwith:
     • Your pledge ID
     • A screenshot of the charges from your bank statement
     • Your Kickstarter or Gamefound account email

We’ll investigate the issue and ensure that any duplicate charges are corrected as soon as possible!