We take great care in packaging our games, but sometimes damage can occur during transit. If your order arrived damaged, don’t worry—we’re here to help!
What to Do Next:
1. Take Photos – Please capture clear images of:
- The damaged item(s).
- The shipping box, including any visible damage.
2. Contact Us – Email us at support@itustudio.com with:
- Your pledge ID.
- A short description of the damage.
- The photos you took.
Once we receive your request, we’ll assess the situation and offer a solution, which may include a replacement or other options.
No matter what happened during shipping, we’re committed to making things right for you!
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