Shipping delays can happen for a variety of reasons, including high shipping volumes, customs processing, or carrier-related issues. Sometimes, tracking updates may not reflect the actual status in real time.
- If you have received a tracking number, we recommend checking with the carrier directly for updates on your package.
- If your tracking hasn’t updated in a while, it may still be in transit, and we kindly ask for your patience.
If your package is significantly delayed beyond the expected delivery timeframe, or if you haven’t received any tracking information, please contact us at support@itustudio.com with your pledge ID, and we will investigate the situation.
Whatever the cause of the delay, you can count on our support to help resolve it!
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