We want to ensure you receive everything you pledged for! If your order is missing items, don’t worry—we’re here to help.
What to Do Next:
1. Check the Packing Slip
- Some orders may ship in multiple packages. Review the packing slip to see if any items are listed as “shipped separately.”
2. Check Your Email for Shipping Updates
- If your order was split into multiple shipments, you may receive separate tracking numbers for each package.
3. Inspect the Box Thoroughly
- Small items may be packed inside game boxes or hidden under protective packaging. Double-check all compartments.
4. Contact Our Support Team
If any items are truly missing, email us at support@itustudio.com with:
- Your pledge ID.
- A list of missing items.
- A photo of what you received, including the box and packing slip (if available).
Once we receive your request, we’ll investigate and work on a solution as quickly as possible.
Rest assured, we’ll make sure you get everything you pledged for!
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