My order is being held at customs

If your package is being held at customs, it usually means:

• Additional import duties or taxes may need to be paid.
• The customs office requires additional information from you.

What You Can Do:

• Check the Tracking Information – Your tracking details may include updates from customs.
• Contact Your Local Customs Office – They can provide specific instructions on what’s needed to release your package.
• Check for Any Import Fees – Some countries require additional payments before the package is released.

If you need any documents or assistance from us, please email support@itustudio.com with your pledge ID, and we’ll do our best to help.

We know customs delays can be frustrating, but we’re here to support you every step of the way!